Storage Brimsdown Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Brimsdown provides storage, removal, transport and associated services to consumers and business customers in the United Kingdom. By making a booking, using our services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions shall have the following meanings:
Customer means the person, firm or company who requests storage, removal, transport or related services from Storage Brimsdown.
Services means any storage, removal, packing, handling, loading, unloading, transport, or related services offered by Storage Brimsdown.
Goods means the items, belongings, furniture, equipment or other property that are the subject of the Services.
Contract means the agreement between Storage Brimsdown and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
Storage Brimsdown provides storage units and facilities, domestic and commercial removals, collection and delivery of items to and from our storage facility, and related handling and packing services. The specific Services to be provided will be described in our quotation and booking confirmation.
We reserve the right to refuse to provide Services for any Goods that are prohibited by law or by these Terms and Conditions, or where we reasonably believe the Services cannot be carried out safely or lawfully.
3. Booking Process
All Services must be booked in advance. Bookings may be made by completing our booking form, agreeing a quotation, or otherwise providing confirmation in writing as requested by us. A Contract is formed when we issue a written booking confirmation or otherwise expressly accept your booking.
The Customer is responsible for ensuring that all information provided to us during the booking process is accurate and complete, including access details, addresses, dates, times, parking restrictions, and details of the Goods.
Any quotation is based on the information supplied by the Customer. If that information is incomplete or inaccurate, or if the scope of the work changes, we reserve the right to amend or withdraw the quotation and to charge additional fees where appropriate.
All bookings are subject to availability. We do not guarantee availability for any specific date or time until the booking has been confirmed by us.
4. Quotations and Pricing
Unless otherwise stated, our quotations are valid for 30 days from the date of issue and are exclusive of any applicable taxes, charges or levies imposed by law.
Our quotation will specify the Services included, any assumptions made, and any limitations or exclusions. The Customer is responsible for checking the quotation and raising any queries before confirming the booking.
Additional charges may be incurred for circumstances outside the original quotation, including but not limited to:
Delays caused by the Customer or third parties, restricted access, additional floors or carrying distances, waiting time, re-delivery, additional items not originally declared, or failure to pack Goods as agreed.
Any charges imposed by local authorities or third parties, such as parking fees, permits, congestion charges or tolls.
5. Payments and Deposits
Unless otherwise agreed in writing, a deposit may be required to secure your booking. The size of the deposit will be notified to you during the booking process.
For removal and transport services, the balance of the price is normally payable no later than the working day before the Service date, or on another date notified to you in writing. We reserve the right to decline to carry out the Services if full payment has not been received when due.
For storage services, fees are payable in advance for the agreed storage period. Ongoing storage charges are usually payable monthly in advance. We may review and vary our storage charges from time to time, giving reasonable notice where practicable.
Payment methods will be made clear at the time of booking. We may refuse to accept cash or certain methods of payment for security or administrative reasons.
If any sum due under the Contract is not paid on time, we reserve the right to charge interest on the overdue amount at the statutory rate and to suspend or withhold Services, including restricting access to stored Goods, until all outstanding sums are settled in full.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by notifying us in writing. The effective date of cancellation or amendment is the date on which we receive the notice.
For removal and transport services, the following cancellation charges may apply, unless otherwise agreed in writing:
If cancellation is received more than seven days before the scheduled Service date, any deposit paid may be refunded or applied to a future booking at our discretion.
If cancellation is received between seven and three days before the scheduled Service date, we may retain a reasonable proportion of the agreed price to cover our costs and loss of opportunity.
If cancellation is received less than three days before the scheduled Service date, we reserve the right to charge up to 100 percent of the agreed price.
For storage services, if you cancel before the agreed storage start date, we will refund any unused storage fees for complete unused periods, less any reasonable administrative costs. Once storage has commenced, early termination or reduction in storage size or duration may be subject to minimum notice periods and charges as set out in your storage agreement.
We may cancel or amend a booking if we are unable to provide the Services due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, industrial disputes, or mechanical failure. In such cases we will aim to offer an alternative date or refund any amounts paid for Services not yet provided, but we shall not be liable for any indirect or consequential loss arising from cancellation or delay.
7. Customer Responsibilities
The Customer agrees to:
Provide accurate information regarding the Services required and the Goods to be handled or stored.
Ensure that appropriate access and parking are available at both collection and delivery addresses, and to obtain any necessary permissions or permits.
Pack Goods safely and securely where self-packing is agreed, using suitable materials, and ensure all boxes and containers are closed and sealed.
Comply with all applicable laws and regulations, including those relating to health and safety and waste disposal.
Not store or request us to transport any Goods that are prohibited under these Terms and Conditions.
8. Prohibited and Restricted Goods
The Customer must not store or request us to handle or transport any goods that are illegal, hazardous, unsafe, perishable or otherwise unsuitable for standard storage or removal operations. This includes, without limitation:
Explosives, firearms, ammunition or weapons.
Flammable or combustible materials, gases, chemicals, or hazardous substances.
Perishable foodstuffs, live plants or animals.
Cash, bullion, jewellery, precious metals, securities, important documents or items of exceptional value, unless specifically agreed in writing.
Waste, contaminated materials, or any items which may cause pollution, infestation, or damage to persons, property or the environment.
We may refuse to accept such Goods or may require their immediate removal from our vehicles or storage facility. The Customer will be responsible for any costs, losses or damage caused by breach of this clause.
9. Waste and Environmental Regulations
Storage Brimsdown operates in compliance with applicable waste management and environmental laws and regulations in the United Kingdom. The Customer must not use our Services to dispose of waste illegally or improperly.
Where we agree to remove and dispose of unwanted items, such removal will be conducted in accordance with applicable regulations. We may charge separate fees for disposal, recycling or treatment of such items. The Customer is responsible for providing accurate information about the nature and composition of any items to be disposed of.
If the Customer leaves waste or abandoned items in our storage facility or at a removal site without prior agreement, we may arrange for safe disposal and charge the Customer for all associated costs, including handling, transport, disposal fees and administration.
10. Liability and Insurance
We will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage to Goods is subject to the limitations set out in this clause.
Unless otherwise agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of contract shall be limited to a fair and reasonable amount having regard to the weight, value and condition of the Goods, subject to an overall financial limit. Specific limits and any optional enhanced cover will be described in your quotation or separate insurance documentation where applicable.
We shall not be liable for loss or damage arising from:
Inherent defects, natural deterioration, wear and tear, or atmospheric or climatic conditions.
Insufficient or improper packing by the Customer, or the contents of sealed containers which we have not packed.
Acts or omissions of the Customer or third parties.
Loss of data, digital content, or consequential loss, including loss of profit, business interruption or emotional distress.
We do not exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability which cannot lawfully be excluded or limited.
The Customer is strongly advised to arrange appropriate insurance cover for the full value of the Goods. Where we offer additional insurance or extended liability options, separate terms may apply.
11. Storage Conditions and Access
When Goods are stored with us, they will be placed in a suitable storage area or unit. We will take reasonable steps to provide a secure environment but do not guarantee that unauthorised access is impossible.
Access to stored Goods is subject to our access procedures, opening hours, security requirements and any outstanding fees. We may restrict access if the Customer is in arrears or otherwise in breach of these Terms and Conditions.
The Customer must not share access devices, keys or codes with unauthorised persons, and must notify us promptly if any such items are lost or compromised.
12. Overdue Storage Charges and Lien
If storage fees or any other sums remain unpaid after the due date, we may exercise a lien over the Goods, meaning we may retain possession of them until all sums have been paid in full.
If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods and use the proceeds to settle the outstanding balance, after deducting reasonable costs of sale or disposal. Any remaining balance will be made available to the Customer on request.
13. Data Protection and Privacy
We will collect and process personal information about Customers in order to provide the Services, administer accounts, handle payments and comply with our legal obligations. We will handle such information in accordance with applicable data protection laws in the United Kingdom.
We will use your contact details to communicate with you about your bookings, storage arrangements, payments and any changes to our services or terms. We will not sell your personal data to third parties.
14. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible, providing full details of the issue. We will aim to investigate and respond within a reasonable timeframe and to resolve any genuine complaints fairly.
15. Variations to these Terms
We may amend these Terms and Conditions from time to time to reflect changes in the law, our services or our internal policies. The version in force at the time of your booking will normally apply to that Contract, unless we notify you of changes and you agree to them in writing.
16. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Contract between Storage Brimsdown and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any non-contractual disputes or claims.
By confirming a booking, using our removal services, or storing Goods with Storage Brimsdown, you acknowledge that you have read, understood and agree to these Terms and Conditions.
